Privacy Policy

Last updated: January 2026

Coastline HQ (“we”, “us”, “our”) is committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you interact with our website, contact us or use our services.

1. What personal information we collect

We may collect personal information including, but not limited to:

· Name

· Phone number

· Email address

· Property address

· Details about your property or pest issue

· Any information you provide through contact forms, emails, phone calls or online enquiries

We only collect personal information that is reasonably necessary for our business activities.

2. How we collect personal information

We collect personal information when you:

· Submit an enquiry or contact form on our website

· Request a quote or book a service

· Communicate with us by phone, email or social media

· Interact with our website (including through cookies and analytics tools)

3. Why we collect and use your information

We collect and use your personal information to:

· Respond to enquiries and provide quotes

· Deliver pest control, lawn care and property maintenance services

· Communicate with you about bookings, services or follow-ups

· Meet legal and regulatory obligations

· Improve our website, services and customer experience

We do not sell, rent or trade your personal information.

4. Disclosure of personal information

We may disclose your personal information only where necessary, including to:

· Contractors or service providers assisting us in delivering services

· Professional advisers (such as accountants or insurers)

· Government or regulatory authorities when required by law

Any third parties we engage are required to handle your information securely and lawfully.

5. Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to collect non-identifying information, including:

· Browser type and device

· Pages visited and time spent on the site

· General location information

This data helps us understand website usage and improve performance. You can disable cookies through your browser settings if you prefer.

6. Storage and security information

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access or disclosure.

Personal information may be stored electronically or in hard copy and is only accessible to authorised personnel.

7. Accessing and correcting your information

You may request access to, or correction of, your personal information at any time by contacting us using the details below.

We will respond to all reasonable requests within a reasonable timeframe.

8. Marketing communications

We may contact you with service-related information or updates. You may opt out of marketing communications at any time by contacting us or using any unsubscribe option provided.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Coastline HQ
Email: hello@coastlinehq.com.au
Phone: 0432 008 879

By using our website or services, you consent to the collection and use of your information as described in this Privacy Policy.